HELP, MY BOILER IS LEAKING!

A leaking boiler might be a sign of a worn-out pressure cap which is an easy fix, or a sign of a larger issue.  Before you do anything, please turn off and unplug your unit and wait for it to cool down.  Once it has cooled, remove the pressure cap and inspect the gasket.  If this has worn and the leaking seems to have originated from the top of the boiler, it is likely that the cap simply needs to be replaced.  Please visit the Steam Boiler Accessories page on our website and purchase the correct cap for your unit:

CD365/4 – 3000IS model only

CD365/5 – 4000, 4100, 5000, 5100, 6000, 7000, and 7500 models

Please note that 8000, 9000, and 9500 models do not have a pressure cap since they have a direct water feed.

If you have inspected the pressure cap and it appears to not be the issue, please contact us immediately through one of the following methods so a member of our Support Team can assist you as soon as possible.  Please have your model number and serial number available whenever possible:

• Email our Support Team at [e-mail]
• Fill out a Support Ticket through our website using this link
• Call us at 1-800-268-1649 and request to speak with a member of our Support Team