All Ironing Stations

What sort of water should I use in my boiler?

• While any water can be used, using cleaner water will extend the lifetime of your boiler. For this reason we recommend using distilled water.  If hard water must be used, ensure you are following the care and maintenance instructions found in your user manual by cleaning your boiler out regularly and avoid allowing water to sit and settle for long periods of time inside.

Ironing is causing my fabrics to shine.  How can I avoid this?

• Shine is often caused by applying excess heat to the material in question. To avoid this, turn down the thermostat on your iron, avoid allowing the iron to sit on the fabric in one place for too long, and consider purchasing one of our 2000IA iron shoe accessories to reduce direct heat and allow the iron to glide easier over your fabric.

My iron is leaking.  How do I stop this from happening?

• Sometimes you will notice initial “leaking” from your iron when you first go to use it due to condensation left in the hose from a prior use. This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level.  If you have ruled out both of these possibilities and the issue persists, please contact our Support Team at [e-mail] or call us at 1-800-268-1649.

My boiler is low on water but I cannot open the cap.  How do I refill it?

• The pressure safety cap is a safety feature that prevents you from opening your boiler while it is under pressure. Turn your boiler off, wait for it to cool down, and then you will be able to unscrew the pressure safety cap and fill the unit with water.

How do I use the water measuring tube?

• To check the level of water in the boiler, remove the pressure safety cap and insert the water measuring tube until it touches the very bottom of the tank. Then, cover the opening at the top with your thumb and lift the tube out of the water to see how full it is relative to the maximum capacity of your unit.  Please note that the maximum indicated on the water measuring tube will be lower than the amount of water that can physically fit in your tank.  This is because you need to leave some room for steam!

Why does my boiler switch keep going on and off?

• When the boiler is generating steam, the red light on the boiler switch will be on. When it reaches maximum pressure the light will then go off.  This will happen frequently while the unit is in use and is normal.

What is the silicone iron rest for?

• This is a handy accessory that allows you to rest your iron wherever the silicone iron rest is placed to avoid burning or melting anything. The iron rest can even withstand your iron at maximum temperature.

How heavy is the iron?

• The 2100IR iron included with your ironing system weighs 3.9 lbs, or 1.77 kg

If I let my boiler run dry, will it burn out the element?

• While it is not recommended to let your boiler run dry, all Reliable boilers are equipped with a safety reset switch that will automatically shut the unit off if it runs dry in order to save the heating element.

How do I reset the boiler if the safety reset was activated?

• On the side of your unit you will see a black knob that says “Reset”. Unscrew this and press the black button underneath to reset your unit.

My boiler was working but now it won’t turn on.  How do I get it working again?

• Try activating the safety reset and check that the unit is properly plugged in and you did not blow a breaker. If the issue persists please contact our Support Team at [e-mail] or call us at 1-800-268-1649

Where is this made?

• Italy

What sort of power does my Reliable ironing station draw?

• Your Reliable ironing station is a combination of a 1000W boiler and 800W iron, for a total of 1800W

How long is the warranty on my Reliable ironing station?

• All of our Made in Italy boiler systems come with a Limited 2 Year Warranty on the tank itself and 1 year on everything else.

What certifications does my Reliable ironing station have?

• All of our boilers are certified by Intertek to the latest UL and CSA standards for pressurized boilers.

How do you attach the iron shoe (2000IA) accessory to the iron?

• Align the shoe so it fits around the base of the iron, and then pull the spring up over the cork handle and push it towards the back so it does not get in the way of your grip.

Can I get replacement parts for my Reliable boiler system?

• Yes, check our Home Ironing Accessories page for replacement parts. If you need further support please contact us at [e-mail]

How do I maintain my Reliable ironing station?

• Please review the Care & Maintenance section of your User Manual for instructions.

How do I service my Reliable ironing station?

• Please contact our Support Team at [e-mail] or call us at 1-800-268-1649