All Dental Steam Cleaners FAQ
What sort of water should I use in my boiler?
- While any water can be used, using cleaner water will extend the lifetime of your boiler. For this reason we recommend using distilled water. If hard water must be used, ensure you are following the care and maintenance instructions found in your user manual by cleaning your boiler out regularly and avoid allowing water to sit and settle for long periods of time inside.
This unit is advertised as a “dental steam cleaner”. Can I use the steam gun for other applications?
- Yes of course! We have customers that use our boilers with pressurized steam guns for many purposes including cleaning medical equipment, jewelry, lab devices, and various other industrial applications.
My steam gun is leaking. How do I stop this from happening?
- Sometimes you will notice initial “leaking” from your steam gun when you first go to use it due to condensation left in the hose from a prior use. This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level. If you have ruled out both of these possibilities and the issue persists, please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649.
My boiler is low on water but I cannot open the cap. How do I refill it?
- The pressure safety cap is a safety feature that prevents you from opening your boiler while it is under pressure. Turn your boiler off, wait for it to cool down, and then you will be able to unscrew the pressure safety cap and fill the unit with water.
How do I use the water measuring tube?
- To check the level of water in the boiler, remove the pressure safety cap and insert the water measuring tube until it touches the very bottom of the tank. Then, cover the opening at the top with your thumb and lift the tube out of the water to see how full it is relative to the maximum capacity of your unit. Please note that the maximum indicated on the water measuring tube will be lower than the amount of water that can physically fit in your tank. This is because you need to leave some room for steam!
Why does my boiler switch keep going on and off?
- When the boiler is generating steam, the red light on the boiler switch will be on. When it reaches maximum pressure the light will then go off. This will happen frequently while the unit is in use and is normal.
If I let my boiler run dry, will it burn out the element?
- While it is not recommended to let your boiler run dry, all Reliable boilers are equipped with a safety reset switch that will automatically shut the unit off if it runs dry in order to save the heating element.
How do I reset the boiler if the safety reset was activated?
- On the side of your unit you will see a black knob that says “Reset”. Unscrew this and press the black button underneath to reset your unit.
My boiler was working but now it won’t turn on. How do I get it working again?
- Try activating the safety reset and check that the unit is properly plugged in and you did not blow a breaker. If the issue persists please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649
Where is this made?
- Italy
How long is the warranty on my Reliable steam cleaner?
- All of our Made in Italy boiler systems come with a Limited 2 Year Warranty on the tank itself and 1 year on everything else.
What certifications does my Reliable steam cleaning system have?
- All of our boilers are certified by Intertek to the latest UL and CSA standards for pressurized boilers.
Can I get replacement parts for my Reliable boiler system?
- Yes, check our Home Ironing Accessories page for replacement parts. If you need further support please contact us at parts@reliablecorporation.com
How do I maintain my Reliable steam cleaner?
- Please review the Care & Maintenance section of your User Manual for instructions.
How do I service my Reliable steam cleaner?
- Please contact our Support Team at support@reliablecorporation.com or call us at 1-800-268-1649
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