7500CD FAQ

This boiler is advertised to allow continuous steam for up to 8 hours, but I am getting less than this.  How can I get up to 8 hours of continuous steam?

• It is likely that your steam valve is fully open, which means your steam output is much higher than it needs to be. Locate the black knob on your solenoid and close it off completely.  Then, open it a maximum of 2 turns and you will notice your steam will last longer and the pressurized steam output will be more than enough to remove wrinkles from fabric.

How do I empty the water out of the 7500CD?

• While the boiler is pressurized, turn it off and open the blowdown valve located on the side of your 7500CD near the bottom. This will simultaneously empty the tank and clear out scale buildup.  Please make sure you are near a drain or sink when opening this valve to catch the water.

How large is this steam cleaning system?

• The dimensions of the 7500CD are 12.25”x 14.25”x 20.5”, or 31 x 36 x 52 cm.

What is the maximum steam pressure of the 7500CD?

• Up to 65 PSI, or 4.5 Bar

How heavy is the 7500CD?

• 33 lbs, or 15 kg before any water is added

How long does the boiler take to heat up?

• 20-30 minutes

How long is the hose connected to the steam gun?

• 6’, or 1.83m

What electrical requirements does this system have?

• The 7500CD plugs into a regular 110/120V wall outlet

What sort of power does my Reliable steam cleaner draw? 

• Your 7500CD has a 1600W heating element that draws 15 amps

What is the difference between the 7000CD, 7000CJ, and 7500CD?

• The 7500CD comes with a steam gun attachment, the 7500CJ comes with a steam nozzle and foot pedal for activation, and the 7500CD comes with one of each that can be used simultaneously. The 7500CD also heats up faster due to having dual heating elements.

Where can I find the Care and Maintenance Instructions for this item?

• The Care and Maintenance guide can be found through this link.

What sort of water should I use in my boiler? 

• While any water can be used, using cleaner water will extend the lifetime of your boiler. For this reason we recommend using distilled water.  If hard water must be used, ensure you are following the care and maintenance instructions found in your user manual by draining your boiler out regularly and avoid allowing water to sit and settle for long periods of time inside.

This unit is advertised as a “dental steam cleaner”.  Can I use the steam gun for other applications?

• Yes of course! We have customers that use our boilers with pressurized steam guns for many purposes including cleaning medical equipment, jewelry, lab devices, and various other industrial applications.

My steam gun is leaking.  How do I stop this from happening?

• Sometimes you will notice initial “leaking” from your steam gun when you first go to use it due to condensation left in the hose from a prior use. This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level.  If you have ruled out both of these possibilities and the issue persists, please contact our Support Team at [e-mail] or call us at 1-800-268-1649.

If I let my boiler run dry, will it burn out the element?

• While it is not recommended to let your boiler run dry, all Reliable boilers are equipped with a safety reset switch that will automatically shut the unit off if it runs dry in order to save the heating element.

How do I reset the boiler if the safety reset was activated? 

• On the front of your unit you will see a black cap that says “Reset”. Unscrew this and press the black button underneath to reset your unit.

My boiler was working but now it won’t turn on, or it will turn on but won’t heat.  How do I get it working again?

• Try activating the safety reset and check that the unit is properly plugged in and you did not blow a breaker. If the issue persists please contact our Support Team at [e-mail] or call us at 1-800-268-1649

Can I use an extension cord?

• It is not recommended to use with an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

Where is this made? 

• Italy

How long is the warranty on my Reliable steam cleaner?

• All of our Made in Italy boiler systems come with a Limited 2 Year Warranty on the tank itself and 1 year on everything else.

What certifications does my Reliable steam cleaning system have?

• All of our boilers are certified by Intertek to the latest UL and CSA standards for pressurized boilers.

Can I get replacement parts for my Reliable boiler system?

• Yes, check our Steam Boiler Accessories page for replacement parts. If you need further support please contact us at [e-mail]

How do I clean and maintain my Reliable steam cleaner?

• Please review the Care & Maintenance section of your User Manual for instructions.

How do I service my Reliable steam cleaner? 

• Please contact our Support Team at [e-mail] or call us at 1-800-268-1649