Steamboy 200CU FAQ
How hot is the steam being emitted from my Steamboy 200CU?
- The steam temperature emitted from the steam mop is 215°F / 102°C
Can my Steamboy 200CU sanitize and disinfect surfaces?
- Steam is a tried and true sanitizer. According to the Centers for Disease Control and Prevention, viruses are killed by heat above 167° F / 75°C. Steam is known to eliminate viruses and has long been an alternative to cleaning textiles with detergent and water.
How do I fill my Steamboy 200CU?
- When filling with water, remove the 350ml water tank located at the back of the unit. Fill to the suggested maximum and return the water tank into place.
Do I need to use distilled water?
- No, the Steamboy 200CU works best with regular tap water. If you have really hard water, we suggest emptying the water tank after use. This will ensure no settled water clog the unit. For best results, always use clean fresh water.
How long does it take to produce steam?
- Ready in under 30 seconds. After the unit is plugged in, the blue light on front will illuminate. When the light turns green, you are ready to go.
How long does the Steamboy 200CU produce steam?
- The Steamboy Pro will product up to 25 mins of steam.
Is it used for residential purposes or can it be used as a commercial steam cleaner?
- It is a Residential Grade machine, recommended to be used not more than 15 hours per week.
How do I service my Steamboy 200CU?
- Contact our support team at support@reliablecorporation.com or call us at 1-800-268-1649.
How many mop pads does the Steamboy 200CU come with?
- The Steamboy 200CU comes with two washable microfiber pads.
Are the microfiber pads washable?
- The microfiber pads are attached by velcro and are able to be washed in the washing machine and air dried.
How long is the power cord on the Steamboy Pro?
- The Steamboy 200CU comes with a 21’ extra long cord
Why won’t my Steamboy 200CU Product Steam?
- This can be caused from a few issues.
- The water tank may not be in properly: Please make sure that the water tank is pushed in fully. If there is a gap, the pump may not be able to draw the water into the unit.
- Please check the water filter: If the machine has not be used for a few weeks, it may be that the filter material has consolidated a bit and not allowing the water to move through it, and so no water from the bottle can reach the steamer. Please take the filter off the machine and knock it against the counter to try to loosen the material inside the filter, then put the filter back on the machine and try again. I have attached a short video link below to demonstrate what I mean.
- The unit may be clogged, so that steam cannot get out. This can be the result of hard water build up. Here is a link to a video to show you how to unclog your unit.
My Steamboy 200CU is brand new, why is there water in the tank? Is it used?
- All Reliable Steamboy’s are 100% tested during production. While we do our best to remove all the water from the tank it is possible some residual water may remain inside the main unit and show in the tank. We only sell 100% new products unless otherwise advertised.
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