4000IS PROFESSIONAL STEAM IRON STATION FAQ

This boiler is advertised to allow continuous steam for up to 4 hours, but I am getting less than this.  How can I get up to 4 hours of continuous steam?

• It is likely that your steam valve is fully open, which means your steam output is much higher than it needs to be. Locate the black knob on your solenoid and close it off completely.  Then, open it a maximum of 2 turns and you will notice your steam will last longer and the pressurized steam output will be more than enough to remove wrinkles from fabric.

What are the differences between the 4000IS and the 5000IS?

• The 4000IS and 5000IS both have a 2.5L boiler tank and maximum pressure of 3.5 bar, so the only real difference is the design, shape and dimensions. The 4000IS does have the additional feature that when cool, you can store your iron on top of it.

How do I empty the water out of the 4000IS?

• Turn the boiler off and unplug it. Wait for it to cool sufficiently, then remove the pressure safety cap and tip the unit upside down to drain it.

How large is this ironing system?

• The dimensions of the 4000IS are 13”x 11”x 9”, or 33x28x23 cm.

What is the maximum steam pressure of the 4000IS?

• 50 PSI, or 3.5 Bar

How heavy is the 4000IS?

• 15 lbs, or 6.8 kg including the iron before any water is added

How long does the boiler take to heat up?

• 10-15 minutes

How long is the steam hose connected to the iron?

• 7’, or 2.13m

Where can I find the Care and Maintenance Instructions for this item?

• The Care and Maintenance guide can be found through this link.

What sort of water should I use in my boiler?

• While any water can be used, using cleaner water will extend the lifetime of your boiler. For this reason we recommend using distilled water.  If hard water must be used, ensure you are following the care and maintenance instructions found in your user manual by draining your boiler out regularly and avoid allowing water to sit and settle for long periods of time inside.

Ironing is causing my fabrics to shine.  How can I avoid this?

• Shine is often caused by applying excess heat to the material in question. The easiest way to avoid this is to purchase one of our 2000IA iron shoe accessories to reduce direct heat and allow the iron to glide easier over your fabric.  If for some reason you are unable to do this, you can reduce the chance of shine by not allowing the iron to sit on the fabric in one place for too long.  You can also turn down the thermostat on your iron, but keep in mind that if you turn it down too low it can cause the iron to leak.

My iron is leaking.  How do I stop this from happening?

• Leaking can be caused simply by having your iron thermostat set too low. Sometimes you will notice initial “leaking” from your iron when you first go to use it due to condensation left in the hose from a prior use.  This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level.  If you have ruled out all of these possibilities and the issue persists, please contact our Support Team at [e-mail] or call us at 1-800-268-1649.

How do I use the water measuring tube?

• To check the level of water in the boiler, remove the pressure safety cap and insert the water measuring tube until it touches the very bottom of the tank. Then, cover the opening at the top with your thumb and lift the tube out of the water to see how full it is relative to the maximum capacity of your unit.  Please note that the maximum indicated on the water measuring tube will be lower than the amount of water that can physically fit in your tank.  This is because you need to leave some room for steam!

Why does my boiler switch keep going on and off?

• When the boiler is generating steam, the red light on the boiler switch will be on. When it reaches maximum pressure the light will then go off.  This will happen frequently while the unit is in use and is normal.

What is the silicone iron rest for?

• This is a handy accessory that allows you to rest your iron wherever the silicone iron rest is placed to avoid burning or melting anything. The iron rest can even withstand your iron at maximum temperature.

How heavy is the iron?

• The 2100IR iron included with your ironing system weighs 3.9 lbs, or 1.77 kg

If I let my boiler run dry, will it burn out the element?

• While it is not recommended to let your boiler run dry, all Reliable boilers are equipped with a safety reset switch that will automatically shut the unit off if it runs dry in order to save the heating element.

How do I reset the boiler if the safety reset was activated?

• On the side of your unit you will see a black cap that says “Reset”. Unscrew the cap and press the black button underneath to reset your unit.

My boiler was working but now it won’t turn on, or it will turn on but won’t heat.  How do I get it working again?

• Try activating the safety reset and check that the unit is properly plugged in and you did not blow a breaker. If the issue persists please contact our Support Team at [e-mail] or call us at 1-800-268-1649

Can I use an extension cord?

• It is not recommended to use with an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

Where is this made?

• Italy

What sort of power does my Reliable ironing station draw?

• Your Reliable ironing station is a combination of a 1000W boiler and 800W iron, for a total of 1800W

How long is the warranty on my Reliable ironing station?

• All of our Made in Italy boiler systems come with a Limited 2 Year Warranty on the tank itself and 1 year on everything else.

What certifications does my Reliable ironing station have?

• All of our boilers are certified by Intertek to the latest UL and CSA standards for pressurized boilers.

How do you attach the iron shoe (2000IA) accessory to the iron?

• Align the shoe so it fits around the base of the iron, and then pull the spring up over the cork handle and push it towards the back so it does not get in the way of your grip.

Can I get replacement parts for my Reliable boiler system?

• Yes, check our Professional Ironing Accessories page for replacement parts. If you need further support please contact us at [e-mail]

How do I clean and maintain my Reliable ironing station?

• Please review the Care & Maintenance section of your User Manual for instructions.

How do I service my Reliable ironing station?

• Please contact our Support Team at [e-mail] or call us at 1-800-268-1649