4100CJ JEWELRY STEAM CLEANER FAQ

What are the differences between the 4100CJ and the 5100CJ?

• The 4100CJ and 5100CJ both have a 2.2L boiler tank, a maximum pressure of 3.5 bar, and ECO mode. The differences are that the 5100IS has a pressure gauge and a foot pedal to activate the steam, whereas the 4100IS does not have a pressure gauge and the steam is activated by hand with a switch on the side of the unit.

What is ECO mode?

• ECO mode is an energy-saving mode which keeps your boiler at a “ready state” of 2 bars (29 psi) of pressure which uses much less electricity than holding at the max. When you are ready to use steam, flick the switch to the “ON” position and it will build up to full pressure in 1-2 minutes.

How do I empty the water out of the 4100CJ?

• Turn the boiler off and unplug it. Wait for it to cool sufficiently, then remove the pressure safety cap and tip the unit upside down to drain it.

There is no pressure gauge on this unit.  How do I know when it is at full pressure?

• When your boiler is at full pressure, the “Steam Ready” light on the side of the unit underneath the steam switch will light up

How large is this steam cleaning system?

• The dimensions of the 4100CJ are 8”x 10”x 10.5”, or 20.3 x 25.4 x 26.7 cm.

What is the maximum steam pressure of the 4100CJ?

• 50 PSI, or 3.5 Bar

How heavy is the 4100CJ?

• 8 lbs, or 4.9 kg before any water is added

How long does the boiler take to heat up?

• Depending on the water in your boiler, a full boiler with 1.9 L of water will heat up in 15-20 minutes.

What sort of power does my Reliable steam cleaner draw?

• Your 4100CJ has a 1000W heating element that draws 8 amps

Where can I find the Care and Maintenance Instructions for this item?

• The Care and Maintenance guide can be found through this link.

What sort of water should I use in my boiler?

• While any water can be used, using cleaner water will extend the lifetime of your boiler. For this reason we recommend using distilled water.  If hard water must be used, ensure you are following the care and maintenance instructions found in your user manual by draining your boiler out regularly and avoid allowing water to sit and settle for long periods of time inside.

My steam spout is leaking.  How do I stop this from happening?

• Sometimes you will notice initial “leaking” from your steam gun when you first go to use it due to condensation left in the hose from a prior use. This can also happen if your boiler has been overfilled but will stop once water levels have decreased to a lower level.  If you have ruled out both of these possibilities and the issue persists, please contact our Support Team at [e-mail] or call us at 1-800-268-1649.

How do I use the water measuring tube?

• To check the level of water in the boiler, remove the pressure safety cap and insert the water measuring tube until it touches the very bottom of the tank. Then, cover the opening at the top with your thumb and lift the tube out of the water to see how full it is relative to the maximum capacity of your unit.  Please note that the maximum indicated on the water measuring tube will be lower than the amount of water that can physically fit in your tank.  This is because you need to leave some room for steam!

If I let my boiler run dry, will it burn out the element?

• We strongly recommend not allowing your boiler to run dry, as doing so will increase wear and tear on your boiler and possibly void your warranty. Your 5000IS boiler is equipped with an overheating protection thermostat that shuts off the tank element when the tank is empty.  Once the unit cools, the element will start to heat again.  This cycle will continue until you add water to the tank or shut off the unit.

My boiler was working but now it won’t turn on, or it will turn on but won’t heat.  How do I get it working again?

• Check that the unit is properly plugged in and you did not blow a breaker. If the issue persists please contact our Support Team at [e-mail] or call us at 1-800-268-1649

Can I use an extension cord?

• It is not recommended to use with an extension cord or power bar/surge protector. If an extension cord/surge protector is absolutely necessary, a cord with an ampere rating equal to or greater than the maximum rating of the iron must be used. A cord rated for less amperage can result in a risk of fire or electric shock due to overheating and will void your warranty. Care should be taken to arrange the cord so that it cannot be pulled or tripped over.

Where is this made?

• Italy

How long is the warranty on my Reliable steam cleaner?

• All of our Made in Italy boiler systems come with a Limited 2 Year Warranty on the tank itself and 1 year on everything else.

What certifications does my Reliable steam cleaning system have?

• All of our boilers are certified by Intertek to the latest UL and CSA standards for pressurized boilers.

Can I get replacement parts for my Reliable boiler system?

• Yes, check our Steam Boiler Accessories page for replacement parts. If you need further support please contact us at [e-mail]

How do I clean and maintain my Reliable steam cleaner?

• Please review the Care & Maintenance section of your User Manual for instructions.

How do I service my Reliable steam cleaner?

• Please contact our Support Team at [e-mail] or call us at 1-800-268-1649